TERMS & CONDITIONS
By accessing, browsing, using and/or completing a reservation through our website (mobile and desktop) you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
North Pole Studio is a tour operator, offering a wide range of private day tours in Iceland. If you are having any problems booking through North Pole Studio website (www.northpolestudio.com) then please contact our Customer Support Team (firstname.lastname@example.org).
Please make sure to fill in and/or provide all necessary details upon booking your tour(s). Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked please contact North Pole Studio immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. North Pole Studio can not be responsible for mistakes in the booking process.
North Pole Studio reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions (including force majeure). North Pole Studio is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, economic affects, natural disasters, pandemics and other public health concerns etc. and/or other unforeseeable matters. You are responsible for providing North Pole Studio with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
Please note that all prices for the services provided by North Pole Studio are in the company’s local currency, Icelandic Krona (ISK). Any pricing that is advertised in local currency on the North Pole Studio website is subject to exchange rate fluctuation. Therefore, any price not advertised in Icelandic Krona must be taken as indicative only with the Icelandic Krona price taking precedent. As a local operator North Pole Studio can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
North Pole Studio reserves the right to change its rates in case of economic changes, including, but not limited to, currency fluctuations, inflations, increased cost of supplies, tax changes and other force majeure events. In case of VAT or other tax changes, the Client contract prices will change accordingly. Price changes affected by tax changes will apply to all reservations, although reservations has been confirmed on previous prices or payment has already been made. All rates are inclusive of VAT and are subject to any official tax changes.
2.Pick-up & Drop-Off Services
North Pole Studio offers pick up and drop-off services for its tours. You as the traveller are responsible for your pick-up. This includes providing North Pole Studio with your preferred pick up location when booking, as well as being ready at the correct time for the pick-up for your tour. North Pole Studio will provide you with information about your pick up time and location on your booking confirmation voucher. If you are unsure when to be ready for your scheduled tour then please contact us at email@example.com .
Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive. Be sure to provide us with ways that we can contact you whilst in Iceland so that we can find you if necessary. If you have missed the start time of your tour you are not entitled to a refund. However, when possible we will try to reschedule your tour to another day. This is not guaranteed and is subject to availability. It is your responsibility to reach out to North Pole Studio if you have missed your tour to request reschedule.
As with any and all world travel, we strongly recommend that you purchase a travel insurance policy before travelling that covers your cost should you have to cancel your travel reservation with short notice. It is your responsibility to take out comprehensive travel insurance that covers all eventualities including force majeure, flight cancellations and other disruptions to your travel.
4. Icelandic weather and conditions
All adventure trips and outdoor activities are dependent on weather and general conditions. The weather in Iceland changes quickly particularly in winter. We reserve the right to change your itinerary and/or cancel your trip with your safety in mind. If North Pole Studio cancels your tour due to weather or unforeseen events you will be refunded in full. If you, the customer, cancel the tour with weather in mind you will not be entitled to a refund. Any tour that goes ahead will have taken weather and safety into account.
Our guides are experienced with and specially trained to deal with changing conditions and prioritise safety when making their decisions. Please be aware of this and respect your guide’s authority to do so.
In the case that a material part of the tour is unable to be provided by North Pole Studio due to unforeseen circumstances then a partial refund will be provided if an alternative cannot be scheduled. This partial refund will relate directly to the cost associated with the activity and not a set percentage of the tour. The North Pole Studio team will get in touch with you directly in this case.
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to clients who are dressed inappropriately or with inappropriate footwear as this will put the client’s well-being and safety at risk.
Although specific clothing types are not expressed here, it is important to consider that the Icelandic weather forecast is changeable and temperate. This means clothing should account for wet, windy and cold weather, even in summer. Your guide will have the final say in allowing you to take part in any and all activities based on your preparedness for the tour. You will not be eligible for a partial refund in the case that your suitability stops you from taking part in any activity.
6. Assumed risk and outdoor activities
Guests / clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with our or our partners, guidelines. Full responsibility must be taken for your own safety. All outdoor tours and activities carry inherent risks and North Pole Studio does not assume any responsibility for accidents that are caused by its clients or can be traced to their own actions or are caused by factors outside of human control (force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in the trip. Depending on the excursion, you may be requested to sign an additional liability waiver or medical disclosure form.
It is your responsibility to fully read the tour description and associated guide(s) that details what each tour entails. Your ticket will prescribe necessary details specific to your tour. If you are unsure whether you are able to take part in all activities it is your responsibility to contact North Pole Studio prior to the tour to cover any uncertainties.
7. Alcohol and drugs
We reserve the right to refuse participation to clients who we believe are under the influence of alcohol or drugs. In such circumstances no refund shall be given. Our guides reserve the right to refuse participation to any client whose conduct or manner is likely to cause offense, upset or put other clients or the guide in danger. In such cases, full cancellation charges apply.
8. Reviews and feedback
North Pole Studio welcomes all feedback in order to improve our overall services and performance. We would greatly appreciate it if you could share your tour experience with us.
No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damages, negligence, weather, war or other unforeseeable causes (force majeure). The estimated duration of tours as indicated on our website, are standard times and can vary according to road or weather conditions. Punctuality is a key objective to North Pole Studio’s operations. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless of whether the loss is direct or indirect.
10. Refund policy
We understand that sometimes plans change, and you may need to cancel or reschedule your private jeep tour. Please review our cancellation and refund policy below.
Cancellations made at least 10 days prior to the tour date will receive a full refund. Cancellations made between 3-9 days prior to the tour date will receive a 50% refund. Cancellations made within 2 days of the tour date or no shows will not be eligible for a refund.
To cancel or reschedule your tour, please contact us at firstname.lastname@example.org
In the event of inclement weather or unforeseen circumstances that prevent us from providing the tour as scheduled, we will work with you to reschedule your tour for a later date or provide a full refund.
We appreciate your understanding and cooperation with our cancellation and refund policy. We look forward to providing you with a memorable and enjoyable private jeep tour experience.
All personal information will be strictly confidential and will not be given or sold to a third party. We do offer products or services on our website from trusted partner companies within the Icelandic tourism sector. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
12. Laws and legal venues
This agreement is in accordance with Icelandic law. If a case arises as a result, it shall be brought before the Reykjavík District Court (if the company is domiciled in Reykjavík) or the Reykjanes District Court (if the company is domiciled in e.g. Garðabær or Kópavogur), etc. Governing law / Jurisdiction These Terms and Conditions are in accordance with Icelandic law